Jun 14, 2008

Ice Ice Baby

Today Spencer and I bought (2) refrigerators at Percy's in Worcester.   Actually we bought a traditional fridge for the kitchen and a stand-alone freezer for our basement. I am pretty excited about the fridge because it has the freezer on the bottom of the unit and everything else up top.  No more crouching down to pull out the lettuce or digging around to find my bag of grapes in the crisper. If I want ice cream, I'm bending down for it and that counts as physical activity so it ought to burn at least five extra calories, right?

The fridge in our kitchen is pretty old and for the past few years we've had a Tupperware dish positioned on the top shelf directly under the light bulb to catch a leak that mostly produces an annoying drip from some mysterious place within the fridge. So every couple of days, Spencer finds himself removing the Tupperware container that by now has a nice frozen block of ice in it and he either tosses it outside off the front porch or puts it in the kitchen sink to slowly melt away.  I like to think that we're giving the neighborhood dog Rosie a little frozen Popsicle treat should she mosey on by looking for Minnie's cast-off rawhide bones.  "Would you like ice with that bone?"" Why yes, I don't mind if I do. Thank you very much, my friend."

The new freezer is a replacement to our spare refrigerator downstairs so we can take advantage of bulk purchases of Eggo Waffles, Ben & Jerry's ice cream and sides of cow.  Plus we also get to help out my mother-in-law who is a very savvy shopper when it comes to finding buy one, get one free deals in our local supermarkets.  Her freezer is so jammed packed with food that pulling out a Popsicle is like playing the frozen version of Jenga:  yanking out a bag of frozen peas might yield an avalanche of various containers of all shapes and sizes containing everything from mashed strawberries from the summer of 2007 to misshapen plastic bags of sweet potatoes from last Thanksgiving. 

We went to Percy's in Worcester since they instill a comfort level of reliability and service that I can't find shopping with big box retailers like Best Buy, Sears or Lowe's. Plus we've had good luck with them.  We bought our dishwasher from them two years ago and they hooked us up with a fantastic local plumber to help with the installation.  Last week we bought a 10,000 BTU air conditioner from them and got a great deal: a local rebate because we're a National Grid customer, the use of a $50 gift card for giving them my email address and a great sale price to sweeten the deal.

Another impressive aspect of buying from Percy's is that they don't overwhelm you with pressure to buy a service contract.  However, they really should because it's the best deal around.  We bought a 5-year service contract for $129.99 and if we don't use the service all I need to do is notify them and they will refund me 50% of the price.  It was a no-brainer to buy the service plan for both the refrigerator and the freezer.  

The sales person also waived the $30 disposal free for removing both of our existing refrigerators which was a nice touch to round out the sale.  We were an easy commission for Jared today because all he had to do was process the transaction and answer a few of my questions.

We're having the delivery this Friday and it's important to note that at the time of purchase they were able to confirm inventory and schedule the delivery within a 3-hour time window.  

Percy's also is an authorized Bose dealer and they have a great layout featuring our products.  I am looking forward to going back to Percy's when it's time for us to buy the big TV for our basement remodel which hopefully will be in the next few months.

Believe me, it's a rare experience that I can go into a retail establishment and not leave feeling pissed off and annoyed at their lack of customer service.  If you're looking for a full-service appliance store in Worcester, make sure you visit Percy's.



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